We believe that in the Offshore Software Development business, the level of satisfaction achieved by the clients heavily depends on the ease of communication that can be achieved. We look at all aspects of communication as a whole rather than just focusing on the network or channel used to communicate.

• Language Proficiency:
  
       All our employees speak English well if not fluently, in fact that is a primary requirement for employment in Exystus.
  
  

• Clarity of Communication:
  
       Whether you receive a mail from us or are chatting with our Project Managers on MSN, you will notice that our people will always strive to understand what you're trying to say exactly as you mean it and also confirm that you have understood what we are trying to say exactly as we mean it. We understand that incorrect assumptions cause harm both to the client as well as ourselves and therefore try our best to avoid assumptions of any kind.
  
  
• Focused Communication:
  
       We understand that your time is very precious. In fact that is the very basis of the outsourcing business. We take great care to ensure that every instance of communication with you has some definite purpose and agenda. Our Project Managers will also inform you beforehand about the topic of discussion so that you can be prepared for the same. They will also ensure that they themselves have all the information at hand before engaging you in discussion.
  
  
• Regular Status Updates:
  
       It is part of the Project Managers' daily routine to update the Client Coordinator about the latest status of the project so that you're always in control of the project. We strive to ensure that you find the Project Status Report in your mail before having to ask for it. You can also log on to the Client Area on our website and obtain the latest Project Status Report at any time. We are also working on implementing a system by which our clients can get Status updates on demand on normal cell-phones using SMS. So, irrespective of where you are, you can simply send an SMS to a predefined number given to you and within a few minutes, you will receive an automated SMS reply containing the latest Project Status in brief.
  
  
• Flexible and Efficient Channels of Communication:
  
       We strive to provide as much flexibility as possible in terms of the communication channels. Almost all communication takes place using Internet based channels. The Project Manager however remains always accessible on phone to the Client side coordinator. Leveraging on our real-world experiences in the field, we have designed and developed a comprehensive Web Based Issue Tracking System for project related communication. All our clients have liked and praised this system especially for a few unique features, which are not available even in the most commercial Issue Tracking Systems available in the market today.